Frequently asked questions

Here's a list of some of our frequently asked questions.

Q. How long are your contracts?

TradeThemes start with an initial 36 month contract and then rolls onwards month to month.

Q. Can I pay over 1 or 2 years?

Yes, you can sign a 12 or 24 month contract if you wish to pay off the website sooner.

Q. Can I pay upfront rather than signing a contract?

Yes, pay monthly contracts simply help customers spread the cost of the website.

Q. How do I pay?

All payments are through Direct Debit and GoCardLess, we never need your credit or debit card details.

Q. Are there really no other fees?

No, there really are no other fees.

Q. What if a payment fails?

Don't worry, we won't take down your website. We'll get in touch to discuss the missed payment.

Q. How long does it take?

A typical website build takes 4-6 weeks to complete.

Q. Do I need separate hosting?

No, we offer a fully hosted website solution with enough web space to last you for a long time.

Q. Do you provide email accounts?

We provide email forwarding to your personal account. We can help you use Google Apps to setup and manage email.

Q. Can I handle the hosting?

Hosting is included in the cost so you'd be paying extra for hosting. Speak to us about your requirements.

Q. Can I cancel my contract?

If you wish to come out of your contract, we require a lump payment equal to the total of the monthly payments left in your contract.

Any more questions?

Our team is available to answer your questions, simply drop us an email.